Frequently Asked Questions


When will I receive my order?

We are trying our utmost to get orders out within 10-15 working days from order but due to high demand on our supply chain and couriers during this time (Lockdown), it may take slightly longer (or quicker).
Once your order has been dispatched you will receive an email with delivery details.

How do I order?

Shop for the items you want by completing the following order form: https://form.myjotform.com/60972148290560 . Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

SAAFP makes use of Virtual Card Services (VCS) to ensure your safety and privacy while paying online. Learn more about the VCS service and security here. Credit card payments to SAAFP will show as SAAFP on your bank statement. Click here to make a credit card payment now. We accept Mastercard and Visa credit cards.

Or you can pay via EFT into our bank account:

SAAFP bank details: Main Account
Account name: South African Academy of Family Physicians
Account type: Business Current Account
Bank: Standard Bank of South Africa Ltd, Tyger Manor
Branch Code: 051001
Account number: 271201460
SWIFT code: ZBZAZAJJ

Can I amend or cancel my order?

If you wish to cancel or amend an order you will need to get in touch with us via phone or email within 24 hours.

Can I return or refund my order?

See our Exchanges Policy.

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Promote optimal health for the people in Southern Africa through advocacy, support and the development of the primary health care team, and the establishment of an equitable, humane and integrated district health care system.

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